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Contact
Last updated: 2026-09-15
One address for product and plan questions, invoices, refunds, technical support and personal data requests: info@urikem.com · +90 216 587 30 28 · WhatsApp
Monday to Friday, 08:00 – 17:00 (Istanbul time, GMT+3)
How to reach us
- Email: info@urikem.com — product and plan questions, payments, refunds, technical support and suggestions.
- Phone: +90 216 587 30 28
- WhatsApp: URİKEM on WhatsApp — the fastest way for quick questions and plan information.
- Mail: DAP Adam Kule, Kırıkkale Sokak No:9 Daire:21, Cevizli · 34865 Kartal / İstanbul, Türkiye · view on map
- Business hours: Monday to Friday, 08:00 – 17:00 (GMT+3). Emails received outside these hours are answered on the next business day.
If you are already a customer, writing from the email address on your account helps us respond faster.
What to do, by topic
| Topic | What to do |
|---|---|
| I don't know which plan suits me | See Plans and pricing or describe your business in the request form; we reply the same business day with a recommendation. |
| I want to change my plan | Email us from the address on your account; the change takes effect at the start of the next billing period. |
| I forgot my password | You can reset it yourself on the Forgot password page. |
| Refund request | Read the conditions and how to apply in our Cancellation and Refund Policy. |
| Invoice | Your invoice is emailed within the legal deadline, based on the details you provided. Email us if your billing details need correcting. |
| Request about my personal data (KVKK) | The procedure is described in the relevant section of our Personal Data Notice (KVKK). Requests are resolved within 30 days at the latest. |
| A product isn't working properly | Tell us the product name and what you expected; we look into it the same business day. |
| I want a custom tool built for my company | Describe the job in the request form; we reply the same business day and prepare a quote made for you. |
Company details
- Legal name
- URİKEM İç ve Dış Ticaret A.Ş.
- Address
- DAP Adam Kule, Kırıkkale Sokak No:9 Daire:21, Cevizli · 34865 Kartal / İstanbul, Türkiye
View on map ↗ - Founded
- 21 September 2023
- Trade registry no
- 481363-5
- MERSİS no
- 0894092816500001
- ETBİS registration no
- 1758530862232057
- Tax office / tax no
- Küçükyalı / 8940928165
- Memberships
- Turkish Exporters Assembly (TİM) · Service Exporters' Association (HİB) · Member no 357278
- Phone
- +90 216 587 30 28
- info@urikem.com
- Business hours
- Monday to Friday, 08:00 – 17:00 (GMT+3)
Disputes
Under Turkish consumer law, customers who qualify as consumers may apply to Consumer Arbitration Committees within the monetary limits announced each year by Türkiye's Ministry of Trade, and to Consumer Courts for disputes above that limit. Applications are made to the committee or court where the consumer lives or where the transaction took place. Details: Distance Sales Agreement.