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Cancellation and Refund Policy

This English text is a translation provided for information only. The legally binding version is the Turkish text.

Last updated: 2026-09-15

In short: If you cancel before setup begins, we refund your payment in full. If you qualify as a consumer, you have a 14-day statutory right of withdrawal; if you expressly agreed that setup could begin before that period ends, the right of withdrawal can no longer be used once setup has started. You can leave your plan at the end of any billing period.

1. Nature of the service

URİKEM products and plans are digital services. After your payment is confirmed, a setup call is scheduled and the products in your plan are set up with your details and made available. No physical product is shipped, so shipping, delivery times and product returns do not apply.

2. Right of withdrawal

If you qualify as a consumer, you may withdraw from the agreement within 14 days of its conclusion without giving any reason. Your payment is refunded in full within 14 days of receipt of your withdrawal notice.

Under Article 15(1)(h) of Türkiye's Distance Contracts Regulation, the right of withdrawal cannot be used for services whose performance has begun with the consumer's consent before the withdrawal period expires. If you expressly agreed that setup could begin before the 14 days were up, you no longer have a right of withdrawal once setup has started.

The statutory right of withdrawal does not apply to orders placed by merchants or tradespeople for commercial purposes; section 3 below applies to those orders.

3. Cancellation before setup

If you cancel before the setup call takes place and before the products are made available, we refund your payment in full, whether you are a consumer or a business. This is a unilateral commitment by URİKEM.

4. When the service cannot be provided

If payment has been received but the service cannot be provided at all, we will let you know and refund the full amount within the fourteen days required by law.

A product not working temporarily is not grounds for a refund; in that case we fix the problem, and for prolonged outages we extend your billing period in proportion to the loss. If you think a product has not been working for a long time, write to us.

5. How to request a refund

  1. Email info@urikem.com from the email address on your account.
  2. Include your full name or company name, the payment date and, if you have one, the order number.
  3. We confirm that we have received your request and check our records to see whether the conditions are met.
  4. If the refund is approved, the amount is returned using the original payment method.

We start the refund within 14 days at the latest. It may take a few more business days for the amount to appear in your account or on your card statement, depending on your bank; this is outside URİKEM's control.

6. Leaving your plan

To leave your plan, simply email info@urikem.com before the billing period ends. The service stops at the end of the period you have paid for.

No refund is given for the remainder of the current period, and unused time does not carry over to the next period. If you want to switch plans, the change takes effect at the start of the next period.

7. Closing your account

If you want your account deleted completely, simply email info@urikem.com. A deletion request covers all your data except invoices and transaction records that we are legally required to keep; see the Personal Data Notice (KVKK) for details. Deleting your account does not entitle you to a refund of a period that is still running.

8. Disputes

If your refund request is declined, we will explain why in writing. If you qualify as a consumer, you may apply to Consumer Arbitration Committees within the monetary limits announced by Türkiye's Ministry of Trade, and to Consumer Courts for amounts above those limits.

Contact

URİKEM İç ve Dış Ticaret A.Ş.
DAP Adam Kule, Kırıkkale Sokak No:9 Daire:21, Cevizli
34865 Kartal / İstanbul, Türkiye
+90 216 587 30 28 · info@urikem.com

This page is an integral part of the Distance Sales Agreement; in the event of a conflict, the terms of the agreement prevail.

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